Enterprise Class
Customer Concern Management
Centralizing complaint resolution to turn problems into loyalty opportunities.
System Architecture
Omnichannel
Capture issues from email, web, and calls.
SLA Tracker
Countdown timers for every ticket.
Root Cause
Link issues to specific batches or plants.
Deployment Workflow
01
Log
Issue captured in system.
02
Route
Assigned to correct expert.
03
Resolve
Corrective action taken.
04
Close
Customer confirms resolution.
Operational Impact
Lost complaints
No ownership
Delayed responses
Regulatory risk
Capabilities Delivered
- Digital logging
- Product linkage
- SLA escalation
- Corrective action tracking
- Real-time dashboards
-40%Resolution Time
HighLoss Prevention
ImprovedNPS
GlobalVisibility